Shipping and returns
Shipping
We deliver across Egypt. Delivery times and fees depend on your city and order size.
Processing
Orders are typically processed within 1–3 business days after confirmation.
Delivery
Standard delivery usually takes 3–7 business days depending on your location. You will be contacted by phone to confirm your address and delivery window.
Shipping fees
Shipping fees are calculated at checkout based on your location.
Contact us via instagram DMs or email if you need a quote before ordering.
Return policy
We want you to love your Volt & Veil pieces. If something is not right, contact us within 7 days of delivery.
Eligible returns
Items must be unused, in original packaging, and in resalable condition. Lamps must not show signs of use or damage caused after delivery.
How to request a return
Message us on instagram or email [email protected] with your order number and photos of the item. We will guide you through the next steps.
Refunds & exchanges
Approved returns may be exchanged or refunded according to the situation. Return shipping may apply unless the item arrived damaged or incorrect.
Please check your item before receiving from courier.